Privacy Policy

Effective Date: 22.05.25

Theraclinic Ltd

Registered in England and Wales

Company Number: 16422588

 

At Theraclinic Ltd, we are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, and store your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Theraclinic Ltd provides sports therapy and rehabilitation services. We act as the Data Controller for your personal data.

 

Contact details:

Data Protection Officer

Email: zbspttherapy@gmail.com

Address: South Devon Tennis Centre, Erme Playing Fields, Ermington, Ivybridge, PL21 9ES. 

Phone: 07745220689

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2. What Personal Data We Collect

    •    Identity and contact information

    •    Health and treatment data

    •    Technical data (e.g., IP address from website use)

 

3. How We Use Your Personal Data

    •    To provide and manage therapy services

    •    To communicate with you about appointments and care

    •    To comply with legal and clinical obligations

 

4. Legal Bases for Processing

    •    Consent (especially for health data)

    •    Contract (to deliver services)

    •    Legal obligation

    •    Legitimate interests

    •    Vital interests (e.g., emergencies)

 

5. Sharing Your Data

Your data may be shared with:

    •    Other healthcare providers (with your consent)

    •    Insurance or legal professionals (if applicable)

    •    Regulatory bodies if required

We do not sell your data to third parties.

 

6. Data Retention

We keep your data as follows:

    •    Adults: 8 years from last treatment

    •    Children: Until age 25 (or 26 if 17 at last treatment)

    •    Financial: At least 6 years

 

7. Your Rights

You can:

    •    Access your data

    •    Correct inaccuracies

    •    Request deletion (in some cases)

    •    Restrict or object to processing

    •    Withdraw consent

To exercise your rights, contact us or visit: https://ico.org.uk

 

8. Data Security

We protect your data with appropriate technical and organisational measures, including encrypted digital systems and secure record-keeping.

 

9. Cookies and Website Use

Our website may use cookies to improve performance. You can manage cookie preferences in your browser settings.

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10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.